The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling (Large Print / Paperback)

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Description


Every profession has its unwritten rules which practitioners learn through on-the-job training. Being a claims adjuster is no different, except that insurers expect the claims department to shoulder more and more duties with less personnel-- leaving little time for training from seasoned adjusters. This is exacerbated by the "brain drain" of the Baby Boomers leaving and no clear educational process for adjusters.

The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling will help the adjuster:

  • Write better reservation of rights letters
  • Handle irate insureds and claimants in a more professional manner
  • Understand how to read an estimate and medical records.

Chantal M. Roberts, CPCU, AIC, RPA, is a claims handling, standards, practices, and procedures expert witness with 20-plus years' experience as a multi-lined claims adjuster. In her first book, she attempts to bridge the gap between being a new adjuster and a seasoned hand by offering some of the lessons she learned so that adjusters can get back to doing what they are meant to do: settle claims quickly, proficiently, and economically.



Product Details
ISBN: 9781737426806
ISBN-10: 1737426803
Large Print: Yes
Publisher: Tilting at Windmills Press
Publication Date: July 1st, 2021
Pages: 314
Language: English