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Achieve unparalleled customer satisfaction and greater profitability with this essential handbook Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.
About the Author
AON MANAGEMENT CONSULTING'S RATH & STRONG, founded in 1935, is the global leader in Six Sigma solutions, providing clients with an integrated portfolio of consulting services in operations, human resources, Six Sigma, change management, leadership, organizational consulting, and selection and assessment services.